How do you ensure the safe transportation of reptiles?

We prioritize the safety of reptiles during shipping by using insulated packaging, heat or cold packs (as needed), and specialized containers that provide proper ventilation. Our packaging complies with all legal and safety regulations to ensure the reptiles remain healthy during transit.

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Do you offer live arrival guarantees?

Yes, we offer a live arrival guarantee under specific conditions. This includes being available to receive the package upon its first delivery attempt and following our care guidelines within the first 24 hours. Please review our full live arrival policy for details.

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